Chinese web store AliExpress improves consumer rights under pressure from European consumer organizations

AliExpress now correctly informs consumers about the right to return products or not, and about the legal warranty. In addition, the platform has committed to indicate whether the buyer will have to pay additional costs, such as customs duties. The seller is now also clearly identified and it is indicated whether the seller’s ranking is related to the fact that they paid to appear at the top of the ranking. Finally, the site should specify who the consumer should contact in the event of a complaint or dispute, in a place that is located in the consumer’s country and no longer Hong Kong.

“Although not everything is perfect on the AliExpress site, we are pleased to see that the actions of the consumer organizations have led to very concrete results and the protection of buyers has improved,” said Simon November, spokesman for Test Purchase.


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