Anyone who wants to pick up parcels from a DHL Packstation will need the “Post & DHL” app from April 1st, 2022. The DHL customer card can no longer be used to collect shipments.
DHL Packstation: This will change from April 1, 2022
There will be an important change for users of the DHL Packstation from April 1st: You must now use the “Post & DHL” app for iOS and Android. You can only open the compartment in the Packstation to receive and send parcels with the scannable access code stored in the app. Up to now, the use of the app including the access code stored in it was optional.
To be able to use a Packstation, proceed as follows: First of all, register for the DHL Packstation by creating a DHL customer account here. Then install the Post & DHL app. You can download the Android version here and the iOS version can be found at this link. As soon as you receive a package at the packing station you specified, you will be informed by email and in the Post & DHL app and will receive your scannable pick-up code.
Now use your smartphone to go to the specified packing station. Open the “Post & DHL” app there and tap on the shipment you want to pick up in the Packstation area. The app will now guide you through the next steps.
From April 1st, 2022: Packstation no longer accepts customer cards
From April 1st, 2022, you can only pick up shipments at the Packstation with the “Post & DHL” app. The previous option of picking up the shipment with a DHL customer card and the four-digit pick-up code is no longer available. DHL explains here how to switch from the DHL customer card to the app.
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