Facebook denies ‘The Social Dilemma’ allegations in open letter

The Netfix Documentary The Social Dilemma causes a lot of commotion. The documentary shows what is wrong with social media on the basis of high-quality testimonials. According to Facebook something is correct The Social Dilemma does not claim however. So they wrote an open letter explaining their version of the facts.

“We need to have a conversation about the impact of social media on our lives,” Facebook writes in its open letter. But according to them buries The Social Dilemma the real problems in sensationalism, instead of giving a nuanced view.


“Nor do they recognize the efforts that companies have already made to address many of the issues they raise. Instead, they rely on criticism from those who have not worked in the industry for years, ”Facebook writes, after which it lists seven points that The Social Dilemma wrong according to them.

For example, Facebook denies that they consciously want to make users addicted to their social medium. In addition, it points to recent adjustments to their timeline in which people are more “meaningful social interactions” see. That adjustment would have caused people to spend a total of 50 million fewer hours on Facebook per day. Their algorithm would also ensure that you see relevant and useful information.


The Social Dilemma also insists that users are “the product” for Facebook. The website also denies that. “We don’t sell your information to anyone”, you can read. Facebook also highlights its efforts to protect your data and preserve privacy.

“Despite what the film suggests, we have a policy that prohibits companies from sending us sensitive data about people. We don’t want this data and we are taking steps to prevent potentially sensitive data sent by companies from being used in our systems, ”he said.

Fake news

Finally, Facebook also talks about the specific information that can be found on their application. According to The Social Dilemma if it is consciously polarizing, too little is being done about it fake news and thus influence elections. “We know that our systems aren’t perfect and that there are things we miss, but we’re not defenseless as misinformation or hate speech is spread on Facebook,” they conclude.


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