The GMX login fails, the service cannot be reached, Thunderbird does not pick up any mail – this is how you solve annoying login problems with the mail provider.
Get GMX problems under control
© Ralf Liebhold / Shutterstock.com
With our step-by-step instructions you can solve nerve-wracking login problems with the mail provider GMX.
1. No registration at GMX possible
1.1 Wrong login name or wrong password
If the GMX login fails temporarily or apparently permanently, you should first check whether you have entered your email address and password correctly. Pay attention to upper and lower case letters.
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1.2 Forgot password
Do you have this
However, you actually forgot your password
, then GMX will help you on this special website. There you have to enter your email address or GMX customer number and then confirm with a captcha. However, if you have entered your password incorrectly too often, you will be blocked. But don’t worry: restarting the router gives you a new IP address and thus a new chance to enter your correct password.
1.3 Check the cookie settings in the browser
Your browser should accept cookies, as disabling cookies can lead to login problems. Check this in the browser settings. at
you can find this under “Settings, data protection & security” – alternatively, tap
in the address line of your Firefox. “Improved protection against activity tracking” must be set to “Standard” there, or “Cookies” must not be checked in “User-defined”.
Here you can check Firefox whether the cookie settings are correct.
you can go to the menu where you can allow cookies via “Settings, data protection & security, cookies and website data”. A quicker way to get to this option is to type this into the address bar:
1.4 Use the current browser
Sometimes the login doesn’t work because your browser is too old. Background: Due to the “Poodle” security hole discovered in 2014, GMX has decided not to use the vulnerable SSL 3.0 encryption protocol. However, some older browsers still use this. Solution: Simply install an up-to-date browser – such as the latest Firefox or Google Chrome.
2. Help: The GMX page does not load!
2.1 Check Allestören.de
If, on the other hand, calling up www.gmx.net only reveals an empty, extremely slow page or an error message, GMX may be overloaded and there is a fault on the part of GMX – this was the case on October 14, 2020, for example. Then take a look at allestören.de. This has two effects: First, the successful access to this website proves that everything is apparently OK with your Internet access including your browser. Second, the statistics there reveal whether other users also have the problem. The more users indicate that they cannot log in, the more likely it is that the GMX server will fail. In this case, the only thing to do is wait and drink tea.
All interference shows whether GMX can be reached. So also on October 14th, 2020.
2.2 Call to the (expensive) GMX hotline
Alternatively, you can ask GMX how long the server problems will continue to exist. However, calling the hotline 0900 1422 533 at 3.99 euros is not a bargain (only accessible from the German landline network. Special numbers must be activated by the telephone provider). Pro and TopMail users can call +49 721 960 58 22 and only pay their usual landline prices. Before you pick up the phone: take a look at the
GMX Twitter channel
– there the mail provider also reports on malfunctions on its side.
2.3 Change browser
If other web pages do not work (correctly) either, the case may be less straightforward. In this case, try a different browser first. If that helps, is a browser setting, an add-on or an outdated browser version to blame. Deactivate all add-ons, restore the default settings and perform an update.
2.4 Restart the router, check the internet connection
If swapping browsers doesn’t help, your internet line may be blocked. Restart your router, then – if the problem persists – check the router settings and contact your Internet provider. You can also test the Internet connection from another computer.
3. GMX problems when using it in Outlook & Thunderbird
If your GMX account has problems in Outlook, Thunderbird or another mail client (e.g. on your smartphone), you should first try logging in and sending mail via the web frontend www.gmx.net in the browser. If this is not a problem, the settings of your mail client are not correct. Next to the login data, check the POP3 data or the IMAP data in your mail program. These must be:
Inbox (POP3 / IMAP):
Outgoing mail (SMTP):
GMX also publishes information on the GMX help pages for the configuration of IMAP, SMTP and POP3 if its mail service should be disrupted.
GMX publishes information on its help pages if its mail service should be disrupted. This was the case on October 14, 2020, for example.
4. Mail apps
If you have problems with the pre-installed mail app on your smartphone or tablet, you can simply use the respective GMX app as an alternative. These are available for Android and iOS.
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