Because his father is so embarrassed and still so full of grief, Nando tells the story. “I want to share my father’s grief to warn others. My father is devastated. This should not happen to more people.”
Nando’s father received a phone call last Monday. “The number of the ‘ING Helpdesk’ popped up on his telephone screen. My father answered. One Ingrid from ING.”
According to Nando, the criminals were very cunning. “They are true professionals. The woman spoke very neatly and civilized, and in the meantime my father was terribly frightened. For example, the woman claimed that my father’s bank account had been logged in in several places in the country and that an attempt was being made to transfer 2,000 euros make to Ukraine. “
Nando’s father could only do one thing: secure everything on a so-called vault account. “If he didn’t, his account would be looted, the woman warned.”
Adjust daily limit
During that conversation, Nando’s father transferred 27,500 euros to that safe vault account. That went in stages, Nando explains.
“My father had to transfer his money from his savings account to his checking account. He also had to adjust his daily limit. The woman kept on talking to him: he did this to secure his money. But in reality all his money was in an hour fell into the hands of criminals. He didn’t have a cent left, even for groceries. “
Heart of gold
It is difficult for Nando to accept that this had to happen to his father. “My father has a heart of gold and has worked hard for his money for 50 years. He will retire at the end of this year and now he has lost everything he has built up in his life.”
Moreover: “He is always so alert to scammers. He has been watching programs like Radar and Investigation Requested for years. His greatest fear that he would be scammed has become reality.
Nando’s father has fallen victim to spoofing. With this scam trick, people assume a false identity. This can be done, for example, via an email, site or via WhatsApp. “My father was called via an existing number from ING. My father’s telephone screen also showed ‘ING’. There are special sites that criminals use to forge the telephone number. It seems very real.”
The woman who called also misused the name of an ING employee, says Nando. “They probably found the name of someone who works at the bank via LinkedIn. The scams have been thought out in detail.”
Nando reported the same evening to the police in Voorburg. RTL Nieuws saw those papers. He also called ING. “The bank told me that they had had several reports that day of people who had happened the same. Because the money was transferred from my father, they could not do anything. So my father will probably never see any of that money again.”
ING informed RTL Nieuws via a spokesperson that it was ‘very annoying’. The bank does not want to make statements about individual customer matters, but confirms that it is indeed spoofing.
“The annoying thing about this type of fraud is that the customer himself has given the order to execute the payment order, so the payment order is not unusual,” explains a spokesman for the bank. “For this reason, ING is not liable for the damage incurred. ING only makes the transaction possible.”
Trapped in a trap
According to Nando, it is far too easy to lose your money this way. “My dad is exemplary of a target group that didn’t grow up online and that’s why he’s struggling to recognize the myriad ways of scam. He just fell into the trap of a scammer much more savvy than my dad is up to. And meanwhile, banks have not put scammers in the way. “
Nando hopes that his father’s story will change something. “There needs to be extra security when it comes to these kinds of amounts.” Nando has launched a campaign with a group of friends and acquaintances to help his father. “There is so much compassion, we are very grateful for that.”