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Still (very) many problems with buying from a foreign webshop

Online shopping at a foreign webshop has become more popular than ever since the corona crisis: eight out of ten Dutch people sometimes buy from online stores across the border. But whether that always goes well? Well no.

A lot of buying at foreign web shops is evident from research by Mastercard into online shopping behavior among more than 1,300 Dutch consumers. At the same time, delivery problems at said sites are increasing. No less than three quarters (74 percent) of the Dutch have experienced problems with an order from a foreign webshop, an increase of 5 percent compared to last year.

Shop even more often at a foreign webshop

In particular, the frequency of online purchases from foreign entrepreneurs is increasing. Since the corona crisis, a quarter of consumers say they shop online more often at online stores across the border. Almost as much (22 percent) buys at least every month from web shops across the border. A third (33 percent) expect to shop more often at foreign web shops after the pandemic.

Many purchases delivered late

The main reason for choosing a foreign webshop is the purchase price (82 percent). In addition, the range offered (50 percent) and the search for a specific article (45 percent) are often cited as arguments. Nevertheless, according to Dutch consumers, digital stores outside our country can also cause many problems.

A graphic of shopping at a foreign webshop

The most common frustration is a late delivery (39 percent), followed by a product not arriving (25 percent) and receiving a damaged or wrong product (19 percent). 17 percent say they have been scammed via a foreign webshop, an increase of 5 percent compared to last year. More than two in five have filed a complaint in response to these problems. In other words: three in five let it go – perhaps with a deep sigh.

Dutch webshop also undiminished popularity

Since the corona crisis, seven out of ten Dutch people have also bought a lot more from Dutch web shops. A large majority (58 percent) of the Dutch buy products at least monthly from a Dutch webshop, an increase of 11 percent compared to last year. 14 percent completes an order every week at a Dutch webshop, a growth of 6 percent compared to a year ago. Moreover, almost half (48 percent) indicate that they continue to shop online more often at Dutch web shops even after the corona crisis.

Online shopper does not insure purchase

Despite the growth in orders and the problems associated with this, almost two-thirds (63 percent) of online shoppers never ensure a purchase with a purchase or delivery guarantee. While three in ten indicate that they do not consider foreign web shops as safe as Dutch web shops and half sometimes cancel a purchase because they do not trust the web shop. 38 percent of the Dutch are not aware that purchases can be insured by choosing a specific payment method. Most shoppers (40 percent) would want to insure the purchase as standard for an amount above 100 euros.

Here you will find tips to pay attention to when shopping across the border.

The food bank saw many more people passing by due to the corona crisis

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Still (very) many problems with buying from a foreign webshop

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