Deadlines for terminating motor insurance
Contracts that can be terminated on a monthly basis: This is a recent trend with which insurers are particularly targeting younger drivers who are used to concluding and terminating contracts via smartphone apps. Such customers often also want greater flexibility in terms of termination. However, one should ask oneself whether so much flexibility is needed in a car insurance.
Canceling car insurance by e-mail: this must be taken into account
In the past, insurance contracts usually had to be terminated by signing a letter. For contracts that since October 1, 2016 was completed, this no longer applies – In principle, they can too canceled by email. When canceling by e-mail, there are a few things to consider: Above all, the sender must be identifiable to the company – this is the case, for example, if the e-mail address has already been saved. The email address, telephone number, customer number or insurance policy number should also be stated in the email. A disadvantage of canceling by e-mail is still, that in the event of a dispute, access to the e-mail can only be proven with difficulty. Save the e-mail in your outbox and print it out. You should also have the cancellation confirmed (“Please confirm receipt of the cancellation and the cancellation date within 14 days.”)
Contract termination via customer portals
Anyone who is registered with their insurance company on a customer portal can also terminate the contract there. However, some portals are not particularly user-friendly: The way to the cancellation option is sometimes hidden behind countless clicks, so that customers give up in exasperation. The same applies as for cancellation by email: In case of doubt, the customer cannot prove that the cancellation was sent. Ideally, a confirmation email will be generated automatically. Otherwise, make sure that a confirmation of the cancellation process is displayed in some form in the portal and take a screenshot of it that you save.
Termination in writing (letter)
If you want to be on the safe side or have an older contract (concluded before October 1, 2016), you can send the cancellation as a registered letter with acknowledgment of receipt. If there are any discrepancies, it is easy to prove that the letter has reached the insurance company. The postmark does not matter for the termination. It is important that the letter is available to the insurer by the deadline at the latest. So you should take care of the termination in good time. Our recommendation: Send the letter no later than four working days before the deadline. It is also best to ask for confirmation of the termination by letter when terminating. So in case of doubt you have something in hand.
Letter of termination: It must be in there
• The sender’s address
• Address of the insurance company
• Insurance policy number
• Registration number of the vehicle concerned
• Specify the reason for termination – for example “termination in due time at the end of the insurance year”, “special right of termination due to premium increase” or “special right of termination due to damage”
• In the case of cancellation in writing: signature
• If you cancel by email (if possible): The subject line should read “Cancellation of motor vehicle insurance”
Special right of termination for motor vehicle insurance
In addition to the regular termination at the end of the insurance year, there are various occasions that are associated with a special right of termination: