Why you shouldn’t end emails at work with “Thank you”

A simple "thank you" in an email can seem insincere.

Simply saying “thank you” in an email can seem insincere.

Anete Lūsiņa / Unsplash

  • Showing gratitude is important and can help you be happier.
  • When writing a business email, try to avoid platitudes and empty phrases.
  • Avoid giving thanks if there is nothing to be grateful for and thank you – if you are sincerely grateful – with a concrete reason.
  • You can find more articles from here.

We were taught good manners from an early age. Thanking you is an integral part of our everyday life – and we thank you again and again, whether in person, on the phone or in e-mails. According to experts, gratitude can even make us happier people.

Provided that our gratitude is sincere and not just an empty phrase, as is often the case, especially in business emails. Research has shown that sincerely thanking emails receive more responses. Many unanswered e-mails may simply not be authentic enough, because a simple “thank you” can also work like a phrase.

Do not thank you if you are not grateful

If you want to thank someone, you should be honest and specific, as Ken Sterling of BigSpeak writes in a guest post on “Inc.” Avoid using gratitude phrases in your emails if you are not really grateful or if there is nothing to be thankful for. In the opposite case, you can make the recipient of the email aware of you with a more detailed comment, for which you are grateful, and leave a lasting impression.

Also interesting: One entrepreneur recommends that you consciously incorporate a typo in a business email

For example, you could thank the recipient of your email for their collaboration. And for making the effort to deal with your concerns in addition to his day-to-day work, Sterling suggests. In any case, it is worth the effort to pause for a moment and consider how gratitude can be personalized.

Sterling writes that the response to an email with a specific thank you is often much friendlier and more positive. You can also build a better relationship with your customers or colleagues – because nobody likes empty platitudes.

This article was published by in January 2020. It has now been reviewed and updated.


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