Workshop test: Toyota – how-to-cars.com

Toyota (almost) with top performance
The kings of reliability have found more errors in the workshop test than anyone else in years. Congratulations, Toyota!
GRatulation, Toyota! The Japanese are the first brand in recent years to improve in the workshop test. While the success rates are declining everywhere else, Toyota managed to improve from 64.6 percent in the 2015 test series (AUTO BILD 2/16) to a smooth 90 percent. Particularly pleasing: four times zero errors in seven workshops! And if two more had drawn the right conclusions from the inexplicable loss of air and cooling water and asked the customer to continue to observe this themselves, six out of seven would have worked faultlessly.
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In the service area, there are usually only minor complaints
The Hüneke customer service representative wants to sell a mobility guarantee. Superfluous because it is part of the maintenance that is carried out.
Too bad that it is still not enough for a golden wrench, our award for perfect maintenance. Why? We devalue the working grade by one level twice because the test drive is too short – at least three kilometers must be, only in inner city locations two are sufficient. And also in the service area there are a few things – mostly little things – to criticize. The rating “very good” is not achieved here. Twice the customer is not offered replacement mobility – car, bicycle, bus ticket etc. – only once is he informed about the most expensive spare part, the engine oil; no workshop explains the mobility guarantee included in every inspection. Instead, the Hüneke company tries to unnecessarily turn it on to him.